Cancellation, Refund and Rescheduling Terms

Version: baseline-mvp-2026-10-05-v2.

• Cancellation at least 24 hours before the appointment: full R500 refund.
• Cancellation inside 24 hours: no automatic cash refund; offer one transfer/reschedule.
• Rescheduling: one free reschedule with at least 24 hours' notice.
• Late changes: Shannon may allow one discretionary late-change exception.
• First no-show: no automatic refund; Shannon may offer one discretionary courtesy rebooking.
• Shannon cancels: the client chooses a full refund or free priority rescheduling.
• Applicable statutory consumer rights remain unaffected.

Use the personalised Bookem manage-booking link for available booking changes; email howzit@baselineathletics.co.za for help or to request the applicable refund/exception. Cancellation itself must not be described as an automatic completed refund. Shannon verifies the booking and coordinates refund handling in the provider. State appointment times with timezone; We aim to respond within 2 business days.