Privacy Requests

Version: baseline-mvp-2026-10-05-v2.

Shannon Smuts, sole trader trading as BASELINE, is responsible for your information. Privacy/Information Officer contact: Shannon Smuts, howzit@baselineathletics.co.za. We aim to respond within 2 business days.

Requests and handling

1. Request access, correction, objection, consent withdrawal or deletion at howzit@baselineathletics.co.za.
2. We verify identity and assess lawful retention requirements before action.
3. Withdrawal does not invalidate earlier lawful processing and may prevent continued service requiring health information.
4. The supervised Privacy Request Procedure applies.
5. We do not promise instantaneous removal from every backup.

Identifiable client and consent/policy records are retained for 3 years after the last verified paid BASELINE service, subject to genuine lawful retention reasons or holds. Booking status alone is not paid-service proof. Unfinished questionnaires are deleted after 30 days at the latest; the browser-only draft expires after 24 hours. Financial/invoice records are handled for 5 years operationally where applicable, subject to applicable obligations. Daily backups have rolling 30-day retention. Anonymous aggregates may be retained only when re-identification is not reasonably possible; no pseudonymous individual archive is treated as anonymous. Where safe anonymisation is unavailable, the default is deletion. See the Retention Schedule.

You may complain to South Africa's Information Regulator through its official complaints page, eServices portal, or POPIAComplaints@inforegulator.org.za using the prescribed process. The official contact page provides current contact details.