BASELINE Service Terms

Version: baseline-mvp-2026-10-05-v2.

Supplier: Shannon Smuts, sole trader trading as BASELINE. Not VAT registered. No practice/professional number. Support: howzit@baselineathletics.co.za. We aim to respond within 2 business days.

Website: https://baselineathletics.co.za. The full price of this assessment service is R500; BASELINE is not VAT registered. No programme purchase is included or required.

The R500 assessment includes preparation guidance, a 60-minute one-to-one Bookem video consultation and a written assessment published by Shannon in your private BASELINE portal within 1 to 2 working days after the call. You can print/save the published assessment as PDF. A full diet/training programme or ongoing coaching is a separate service and purchase. There is no obligation to continue.

Complete the app-origin questionnaire, sign in, review separate service and health-processing choices and save your protected intake before booking. Choose a slot and pay in Bookem. Successful payment automatically confirms the appointment. Bookem confirmation supplies video/manage-booking details. BASELINE's coach-verified association reflects that confirmed appointment; it is not an extra booking approval step.

Payment is handled through Bookem/Yoco checkout; BASELINE's app does not collect or store payment-card details. This describes the inspected app/API and settled provider flow; it is not a guarantee about every provider record. BASELINE is responsible for its protected service information; Bookem/Yoco handle payment processing under their applicable terms and privacy/security arrangements. Read the Privacy Notice and provider checkout terms; no absolute security guarantee is offered.

Your Bookem booking confirmation and payment confirmation provide the record of your assessment transaction. Keep these communications for your records. Your written assessment remains accessible in your private BASELINE portal under the reviewed retention schedule and can be printed/saved as PDF. For help accessing transaction communications, contact howzit@baselineathletics.co.za.

The preparation guide is made available automatically in your portal after verified booking/payment confirmation. Keep your Bookem confirmation and check Preparation in your portal before the call.

Discuss goals, training, nutrition, lifestyle and relevant health background as needed. Have medication/supplement details available if relevant. Blood work is not required for this assessment. If you later purchase a diet/training programme, further information and the required blood work must be supplied as Shannon specifies before programme onboarding. BASELINE does not advise starting GLP-1 medication, prescribe, change doses, diagnose or interpret blood results clinically.

Cancellation/refund/rescheduling terms apply separately. Statutory consumer rights remain unaffected. For assistance, privacy requests or complaints, email howzit@baselineathletics.co.za. No personal telephone number is published.